We, Ream App Limited (the "Company"), are committed to protecting the privacy of our users. This privacy policy explains what data we collect, why we collect it, how we use it, and how long we retain it.
Last updated 4th February 2025
Your conversations are completely private and confidential. No one at Ream, including our employees and contractors, can access or read your conversations, transcripts, summaries, or audio recordings. These are strictly processed automatically by our systems and are only accessible to you. We take utmost care to store this data securely on EU-based servers.
Feedback shared during conversations is automatically sent to our team for product improvement.
Anonymized feedback shared during conversations may be included in promotional materials such as on our landing page. However, we will never include any personally identifiable information including name or email without your explicit consent.
We collect and process the following types of data:
For users who sign up for our Early Access Program through the landing page:
You can request removal of your early access data at any time by contacting us at admin@reamapp.com.
We use several trusted third-party services to process your data:
All our third-party processors are bound by strict data processing agreements and GDPR compliance requirements.
We retain your conversation data, including voice recordings, transcripts, and analysis, for 24 months from the date of creation. After this period, the data is automatically deleted from our systems. You can request earlier deletion of specific conversations or all your data at any time through your account settings or by contacting us at admin@reamapp.com.
When you request data deletion, we will:
We use personal information for the following purposes:
We use PostHog for analytics to help us understand how our app is used. To be clear: we never analyze the content of your conversations or voice recordings to improve our service. Our analytics only track general app usage patterns, such as:
We store your personal data securely on servers located in the European Union for as long as necessary to provide our services to you. Anonymous usage data may be retained for longer periods to help us improve our app over time. You can request deletion of your personal data at any time (see "Right to be Forgotten" below).
We strictly do not sell any data to third parties. We may share data with service providers who help us operate our business, but these providers are bound by strict confidentiality agreements. For example, our audio transcripts are shared with Hume AI for transcription.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. This includes using encryption for data transmission and secure servers for data storage.
Under GDPR, you have the right to:
To exercise these rights, please contact us at admin@reamapp.com.
You can request the deletion of all your personal data by contacting us at admin@reamapp.com. We will process your request within 30 days and delete all your personal information from our systems, including backups.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last updated" date.
If you have any questions about this Privacy Policy or our data practices, please contact us at admin@reamapp.com.
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